Privacy Notice
Privacy Policy
Thank you for visiting our website operated by donkyalo.com (the "Company"). We are committed to providing an exciting and secure online shopping experience, along with a high level of personalized service, which is synonymous with the Company. This commitment includes respecting and protecting the privacy of your personal information.
This privacy policy outlines the types of information we collect from you and about you when you visit our website (each being a "Site"). The Sites and all associated features and functionalities are collectively referred to as the "Services." This privacy policy also explains how the Company may use and share your personal information, as well as your ability to control certain uses of that information.
By using the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy, including the transfer and storage of your personal information to the United States/Canada/Hong Kong, and agree to the Terms of Use incorporated by reference. If you do not agree, please do not access or use the Services.
Q: What information does the Company collect?
A: The Company may collect information about you or from you in the following ways:
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Interactions with the Company: We collect information about you, your transactions, and other interactions with us. This may include when you use the Services, make a purchase, subscribe to our catalog, newsletters, or mailing lists, participate in sweepstakes, contests, or other promotions, participate in product reviews, surveys, or similar programs, send a gift or virtual gift card to someone, or contact us otherwise.
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Third-Party Information: If you send communication to someone through the Services, we may collect information such as the name, phone number, email, and/or shipping address of that person.
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Automatically on the Site: We, or our service providers, may use cookies, web beacons, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, users of our online services, and interactions with our emails and online ads, and to enable the Company to track analytics and certain statistical information.
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Third-Party Sources: We may obtain information from other sources to update or complete the information you provide or that we collect automatically, or when you connect with the Company through a third party (including social networks).
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Combination of Information: We may combine information we receive from or about you, including information you provide and information we collect automatically through the Site, as well as information from other computers or devices you use, with information collected or received from other online and offline sources or third parties.
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Analytics and Third-Party Ads: We may also use third-party ads, analytics tools, and tracking to better understand Site usage and to improve the effectiveness of the Services and associated content.
Q: What are my tracking options?
A: Certain parts of the Site require cookies. By signing up and using the Services, you consent to the use of cookies. If you do not agree with the use of cookies, you cannot use the Services. Below are the four categories of cookies and their examples of usage:
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Strictly Necessary Cookies – Essential for navigating and using the site.
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Performance Cookies – Collect information about the use of the Services.
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Functionality Cookies – Remember your choices for a personalized experience.
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Targeting Cookies – Deliver relevant online ads and measure their effectiveness.
Q: How does the Company use the information collected?
A: The Company uses the information to validate, confirm, verify, deliver, install, track your order, improve your online shopping experience, send catalogs and personalized offers, and protect the security of the Site.
Q: What information does the Company share with others?
A: The Company may share information with its affiliates, co-marketing partners, other selected third parties, legal authorities, and in the event of the sale of the business. Non-identifiable information may also be shared for analytical purposes.
Q: How can I view, update, or delete my information?
A: You can contact our customer service at the email address provided in the "Contact Us" section to access or update your information. You may also exercise your rights to delete or restrict your personal data.
Q: What are my options for receiving communications from the Company?
A: You can choose to unsubscribe from promotional emails by clicking on the unsubscribe link in the emails received or by contacting customer service via email to remove you from our mailing list.
Q: What are the privacy rights in California?
A: If you are a California resident, you may request information about our disclosure of personal information to third parties for direct marketing purposes. Send a written request to the email address provided to obtain a notice about California privacy rights.
Q: What about children's privacy?
A: The Site is not intended for children under the age of thirteen. We do not knowingly collect personal information from children.
Q: What is the security policy?
A: We have implemented measures to protect your information, but we cannot guarantee absolute security. We use SSL technology to secure sensitive information.
Q: What happens with other websites?
A: We are not responsible for the privacy practices of third-party sites linked from our site.
Q: Where and how long are my data stored?
A: Your information may be stored and processed in the United States/Canada/Hong Kong and is subject to local laws. Information will be retained for as long as necessary for the purposes for which it was collected.
Q: What if I live internationally?
A: You consent to having your personal data transferred, processed, and stored in the United States/Canada/Hong Kong, regardless of your place of residence.
Q: How does the Company communicate changes to this policy?
A: Changes to the privacy policy will be posted on the site. Your continued use of the Site after the changes are posted signifies your acceptance of those changes.
Q: Who can I contact for further questions or concerns?
A: Contact customer service at the provided email address for any questions or concerns regarding our privacy practices.