Terms and conditions of purchase

PURCHASE CONDITIONS

These Purchase Conditions (“Purchase Conditions”) govern your purchases of products and services available on https://www.donkyalo.com (the “Company Sites” or the “Sites”). The Company Sites are operated by donkyalo.com (the “Company”). Your use of the Company Sites and these conditions is also governed by the Terms of Use and Privacy Notice, which are incorporated here by reference.

PLEASE READ THESE PURCHASE CONDITIONS CAREFULLY, AS WELL AS THE TERMS OF USE, PRIVACY NOTICE, AND OTHER POLICIES OR AGREEMENTS REFERRED TO IN THESE PURCHASE CONDITIONS, BEFORE PURCHASING OR USING PRODUCTS OR SERVICES VIA THE COMPANY SITES. BY PURCHASING OR USING PRODUCTS OR SERVICES VIA THE COMPANY SITES, YOU AGREE TO THESE PURCHASE CONDITIONS, INCLUDING WITHOUT LIMITATION, THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN THE DISPUTE RESOLUTION SECTION BELOW.

GENERAL

These Purchase Conditions have been executed and delivered by you and constitute a valid and binding agreement between you and the Company, enforceable against you in accordance with their terms. You represent that you are (1) at least 18 years old, (2) of legal age to form a binding contract, and (3) not prohibited from receiving services under any applicable law, rule, or regulation.

You must purchase and use the products and services available via the Company Sites in strict compliance with these Purchase Conditions and all applicable laws, rules, and regulations (collectively, the “Laws”). You are responsible for complying with all applicable laws regarding your purchase, including all applicable laws in the jurisdiction to which the products are shipped. All calls, emails, and other communications between you and the Company may be recorded.

PRIVACY NOTICE

A copy of the Privacy Notice that applies to the collection, use, disclosure, and other processing of personal information by the Company can be found on https://www.donkyalo.com. You consent to all personal information we may collect about you (whether via the Company Sites, email, phone, or other means) being collected, stored, and otherwise processed in accordance with the terms of the Privacy Notice. The Company may update its Privacy Notice from time to time, at its sole discretion. Any changes to our Privacy Notice will be posted on https://www.donkyalo.com. Your continued use of the Sites after any changes to the Privacy Notice means you accept the changes.

PURCHASES

Order Processing

The Company may, at its sole discretion, choose not to process or cancel your order under certain circumstances. This may occur, for example, when the product or service you wish to purchase is out of stock or mispriced, if we suspect the request is fraudulent, or in other circumstances the Company deems appropriate at its sole discretion. The Company also reserves the right, at its sole discretion, to take steps to verify your identity in order to process your order. The Company will not charge you or refund any fees for orders we do not process or cancel. Without limiting the foregoing, the Company reserves the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omissions; and (iii) modify prices, content, promotional offers, product descriptions, or specifications, or other information without any obligation to provide notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, unless prohibited by law).

Product and Service Descriptions

The Company attempts to provide accurate descriptions of products and services on the Company Sites. However, the Company does not guarantee that descriptions are accurate, complete, reliable, current, or error-free. If a product or service offered on the Company Sites does not match the description, your sole remedy is to return the item as specified in these Purchase Conditions.

The Company Sites may offer a quick view feature for various products. This feature allows you to view pricing information on the product and add the product to your cart without opening the product page. The quick view function and the "add to cart" feature are offered for your convenience only. The product page is where you will find more detailed information about a product, its origin, features, and prices.

Pricing Information

The Company strives to provide accurate pricing information for products and services available on the Company Sites. However, we cannot guarantee that pricing errors will not occur. The Company reserves the right, at its sole discretion, not to process or cancel any order placed for a product or service that was mispriced on the site due to an error. If this occurs, the Company will notify you by email. Additionally, the Company reserves the right, at its sole discretion, to correct any error in the displayed retail price.

Product and Service Availability

The Company Sites may contain information regarding the availability of goods. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order. The estimated delivery date to your destination address for an item will be about 30 days or less after your successful payment, but is subject to change based on item shortages, adverse weather conditions, carrier transit time, destination address, etc. Unfortunately, the Company cannot guarantee that an item listed as "in stock" will be shipped immediately, as inventory may change significantly from day to day. In rare cases, a product or service offer may be in stock when a customer places the order but be sold out when the Company attempts to process the order. If this happens, the Company will notify you by email. Out-of-stock service offers are typically unavailable. If the Company determines that a product or service you wish to purchase is no longer available, the item will be canceled from your order. The Company will notify you by email and remove the item from the Company Sites.

Specific Warnings and Additional Obligations

In addition to the general warnings in the Terms of Use for products and services purchased through the Site, products and services purchased on the Site: (a) may not include manufacturer warranties, even if a certain product or service is available elsewhere with a warranty; (b) may not include service or support options; (c) may not contain product manuals, instructions, or safety warnings in your native language or in certain languages of the destination countries; (d) may not be designed to comply with standards, specifications, and labeling requirements of your jurisdiction; and (e) may not comply with voltage standards and other electrical standards of your jurisdiction (which may require the use of an adapter or converter). It is your responsibility to, and you hereby agree to, research the product to ensure it meets your needs and can be legally imported into your jurisdiction.

Taxes

You are responsible for all taxes, duties, and fees levied by the jurisdiction to which the products are shipped, including but not limited to sales or use taxes, value-added taxes, or customs duties.