Shipping policy

Shipping Policy

When can I expect to receive my delivery?

All orders are shipped from our warehouse within 5 business days after the order. Delivery will occur between 10 and 20 business days after the shipment date, depending on carrier availability and location. We apologize for any potential delays due to customs clearance, inspections, or shipping delays caused by the courier service.

How can I track my order?

A tracking number will be provided in the shipping confirmation email. You can use this number to track your order at www.17track.net.

What are your shipping rates?

We have a flat shipping rate of $2.99 USD for all destinations worldwide.

Which countries do you serve?

We currently ship worldwide. However, if your country is not supported by our logistics, we will notify you immediately and make the necessary adjustments to your order. For more information about our destinations, contact us at service@donkyalo.com.

How can I change my shipping address?

Address changes are allowed only before 11:00 PM (PDT, -7 GMT) on the same day the order is placed. You can contact us at service@donkyalo.com to request such changes.

Can I have the order shipped to an address other than my billing address?

Yes, this is possible.

How is my order shipped?

Orders are shipped during normal business days, excluding holidays. Orders placed on Saturday or Sunday will be shipped the following Monday.